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Returns & Refunds Policy

730 Day/ 2 Year Return Policy:

Once you have valid proof of purchase in the form of a receipt, invoice or similar then you can avail of our amazing 2 year returns policy. Unfortunately Uberchild cannot accept credit card statements as a form of proof of purchase. We are now offering a full 2 years hassle free returns on all unopened, unused items, still in their unopened boxes. The boxes must be undamaged and the box and product therin must be fit for resale. The product must also be still available to purchase at the time of return. Fees apply please see below "After the cooling off period"

No Hassle Returns & Refunds Policy - 30 Day Money Back Guarantee

Returns & Refunds for internet orders

Cooling off period - Our 30 Day Money Back Guarantee.

If you are not 100% happy with your product then you can send it back to Uberchild without a reason for the return within 30 days of receiving your item. Please note you must email our returns department admin@uberchild.com requesting a returns code. This returns code must be labelled on items being issued back to Uberchild. When the item has been received by us we will inspect it thoroughly to ensure the product is fit for resale. Please note, if sending products back to Uberchild the packaging and product must also be in the same condition as received. If the item is not in resalable condition then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer.

After inspection and the product is in a resale condition we will issue a full refund. Shipping costs sending products back to Uberchild must be borne by the customer.

We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.

After the cooling off period.

If you are not 100% happy with your product and it is received by Uberchild after the 30 days cooling off period then as above, we will inspect the item thoroughly to ensure the product is fit for resale. Please note you must email our returns department admin@uberchild.com requesting a returns code. This returns code must be labelled on items being issued back to Uberchild. Please note, if sending products back to Uberchild the packaging and product must also be in the same condition as received. If the item is not in resalable condition then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer.

After inspection and the product is in a resale condition we will issue a refund less a 10% charge (to cover administration, restocking & costs). Shipping costs sending products back to Uberchild must be borne by the customer.

We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.

Home Collection Service

If you have decided that you wish to return your item and would prefer to use our couriers to collect the product from your home simply drop us an email and we will arrange a day that suits you (Monday to Friday) and our courier will call to collect the product. This service is only available in Ireland (Free), The UK (Fee €40), Belgium (Fee €40), The Netherlands (Fee €40), Deutschland (Fee €40), Spain (Fee €40) and selected European countries (Contact us for availability and fees).

Faulty Items.

As a customer it is recommended that you fully inspect your product as soon as it has been received to ensure no parts are missing, damaged or faulty. Missing items must be reported to Uberchild within 14 days of the item being received. Failure to outline missing items to Uberchild will result in a forfeiture in obligations to replace missing parts from Uberchild.

If you deem the item you received as being faulty and it is within the stated manufacturer's warranty period then you can send the item back to Uberchild for inspection by our returns department. Please note you must email our returns department admin@uberchild.com requesting a returns code. This returns code must be labelled on items being issued back to Uberchild. Warranty varies between manufacturers so it is advised to contact Uberchild regarding warranty before returning any products. After a product is received to our returns department and it is deemed to be faulty we will do one of the following; issue a replacement piece for the part that is damaged, or replace the entire product, or offer a similar product, or if any of the above is not possible then we will issue a refund of the product.

Faulty pieces or parts that make up the entirety of an item will be replaced once received back to Uberchild. A faulty piece of a larger item shall not warrant return of the entire item and Uberchild will replace or repair the part required once it has been returned to Uberchild. Costs for sending items back to Uberchild are borne by the customer.

If you receive a wrong item then Uberchild must be notified within 14 days of receiving your order. We will then issue a pickup for your item. When the item is received back to our returns department and is proved to be a wrong item then Uberchild will replace the item with the correct one. If it is not a wrong item then the customer must pay the collection charge which was arranged by Uberchild and also arrange to collect the item as we will not re-ship an item if deemed to have been the correct item issued that was originally ordered. We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.

Returned to sender & Undeliverable Shipments

There will be a nominal administration charge of €10 (€25 outside EU) to the customer if a parcel is attempted to be delivered and being shipped back to Baby and Goods Ltd as "Return to Sender". Reasons a parcel can be marked as "Return to Sender" include but are not limited to the following reasons:

No answer at address
Customer failed to collect the parcel at the local post office after the parcel was attempted to be delivered to the addressee address.
Customer Changed their mind on purchase and refused to sign for the delivery
Customer was not available to sign for the purchase and the courier company sent the goods back to Baby and Goods Ltd

Address which are "Undeliverable" will incur the full cost of shipping to addressee.

The above charge will be deducted from the order refund once we have the goods back in our posession.

Please note:

  • Under no circumstances should an item be returned to Uberchild without a returns code issued to you by Uberchild.
  • All items purchased via the website must be returned through the appropriate channels as outlined above.
  • Any items to be returned to Uberchild remain the property of the customer until a full returns inspection and verification has been carried out. After which Uberchild reserves the right to refuse the returned item(s).
  • Where a refund has been authorised due to unavailability of goods or return of faulty goods, please allow up to 21 working days for funds to appear in your account. Uberchild will issue refunds within 48 hours of authorisation for same and Uberchild will not be held responsible for any delays with funds being credited to your account as this is the responsibility of your issuing Bank.
  • Goods which are attempted to be delivered and then returned to sender will incur an administration charge which is non-negotiable. We provide tracking data to insure customers know when to expect their orders. These must be frequently checked and if "attempted delivery" is noted on the tracking details then the customer must contact the courier company immediately to ensire the goods do not go back to us as "Return to Sender"